Communication
Lecture Outline - Psy 252
9/28/99
A. Intro
B. Most common complaint women have about men
C. Based on our differences, women and men need to learn:
1. Women need to give up giving unsolicited advice.
2. Men need to learn to listen.
D. Miscommunication is the biggest problem in relationships
E. Why men go silent (go into their caves)
F. How to support a silent man
G. How to communicate with a man
H. Why women talk
I. How to communicate with a woman
J. How to communicate without blame (Remember, our primary love needs differ)
SHE HE
Caring ----------------- Trust
Understanding ------ Acceptance
Respect --------------- Appreciation
Devotion ------------- Admiration
Validation ------------ Approval
Reassurance -------- Encouragement
K. Non-verbal communication
L. Common Lies
M. General communication skills for both sexes
1. Maintain eye contact
2. Ask open-ended questions
3. Use reflective listening
4. Use "I" statements.
5. Address recurring, disturbing issues
6. Focus on what you want (rather than on what you don’t want)
7. Find out the other person’s point of view
8. Generate solutions to the conflict
9. Delivering criticism and receiving criticism